I was reminded the other day of the importance of being curious rather than defensive when approaching a conflict situation.
To summarize Marilyn, when facing an argumentative situation, start with curiosity and use these three words, “Help me understand…” It diffuses the anger sizzling in the room by actively listening to their response.
I am reminded of Steven Covey and the Seven Habits of Highly Effective People. The fifth habit is to seek first to understand, then to be understood.
With all the conflict going on in the world and our teams, I wish we would not be so polarized in our positions, defensive of our opinions. We should be more curious about what others are thinking and feeling, exploring the areas that we have in common, and looking for a win-win (Habit 4!).
This week, I am purposefully trying to infuse more curiosity into my conversations! How about you?
For more information about how to lead your team in the virtual environment, use these resources.
KRISTIN ARNOLD, MBA, CPF | Master, CSP is a high-stakes meeting facilitator and professional panel moderator. She’s been facilitating teams of executives and managers in making better decisions and achieving greater results for over 27 years. She is the author of the award-winning book, Boring to Bravo: Proven Presentation Techniques to Engage, Involve and Inspire Audiences to Action. Her latest book, 123 Ways to Add Pizazz to a Panel Discussion was published in January 2021.