Your Customer Support Team Vs. the Listening Post Strategy

A client just asked me about last week’s “listening post strategy” to access Voice of […]
A client just asked me about last week’s “listening post strategy” to access Voice of […]
I was talking with a client who owns several car dealerships and he was lamenting […]
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic […]
It seems like everyone is talking about the customer experience these days. Employers are exhorting […]