Your Customer Support Team Vs. the Listening Post Strategy
A client just asked me about last week’s “listening post strategy” to access Voice of […]
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Posts tagged "customer satisfaction"
Answer these 5 Questions to Solidify Your Brand Promise
I was talking with a client who owns several car dealerships and he was lamenting […]
Be the Architect of Creating Exceptional Customer Experiences
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic […]
Make an SOS Locker to Ace Customer Experience
It seems like everyone is talking about the customer experience these days. Employers are exhorting […]