Your Customer Support Team Vs. the Listening Post Strategy
A client just asked me about last week’s “listening post strategy” to access Voice of […]
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Posts tagged "customer experience"
Use Listening Posts for Voice of the Customer Information
Many years ago while working with the Malcolm Baldrige National Quality Award, I was exposed […]
Entrepreneurs: How Do You Like Your Customers?
Many years ago I had a boss who said: If you don’t truly like your […]
Be the Architect of Creating Exceptional Customer Experiences
For the last decade, improving the customer experience (CX) has been gaining momentum in strategic […]
Make an SOS Locker to Ace Customer Experience
It seems like everyone is talking about the customer experience these days. Employers are exhorting […]