Your Customer Support Team Vs. the Listening Post Strategy

A client just asked me about last week’s “listening post strategy” to access Voice of […]
A client just asked me about last week’s “listening post strategy” to access Voice of […]
Many years ago while working with the Malcolm Baldrige National Quality Award, I was exposed […]
As a facilitator of myriad customer experience conversations, journeys, and maps, I have always been […]
As a boy growing up in Crapaud, one of my favourite things was go out […]
I was talking with a client who owns several car dealerships and he was lamenting […]