Are You Listening to Your Customers, or Just Hearing What You Expect to Hear?
I was talking with a client recently about my Listening Post Strategy for capturing the […]
Latest "Communication" Posts
Don’t Talk About Your Team Like They Aren’t in the Room
I was watching an executive give an informal presentation recently. Nothing elaborate — just a […]
The Communication Problem Most Teams Actually Have
It never fails. Every strategy session I have ever facilitated eventually gets to a point […]
Why Your Smart Team Acts Dumb in Meetings
I was chatting with a CEO yesterday and he said, “Individually, my team is sharp, […]
The Most Dangerous Part of Any Decision: The Assumptions You Forgot You Made
Every strategic plan rests on a quiet foundation: assumptions. Market conditions will hold. Customers will […]