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Join Kristin Arnold for a fun,
upbeat workshop to explore the different facets to active listening.
Discover your preference for listening, and receive practical
tools for great listening, interpreting and comprehending messages.
You will experience ways to assess and then appropriately respond
to a message. We will also help you develop a personal action
plan to enhance your active listening skills.
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| learning
objectives |
- To have participants learn and use their
preference, listening style.
- To enable participants to actively listen
while engaged in team meeting and activities.
- To give participants new strategies and techniques
to improve their listening skills and avoid miscommunications.
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| workshop
approach |
Facilitative in style, modeling the
behaviors and tools for successful teamwork with a focus on active
listening. We have based the workshop on adult learning theory
and it is reinforced with team activities, printed material and
practice activities.
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| who
should attend |
All team members
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| size:
max/min |
50 Maximum / 10 Minimum
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| prework
required |
- All participants must complete a web-based
pre-workshop survey.
- Each participant should come prepared
with an example of a real life situation when they found it
difficult to listen to another person.
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| duration
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One day
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| sample
outline |
Active Listening
- Why should we listen actively?
- Listening preferences
- Stages of listening
Setting the Stage
- Attending to the message
- Perceiving the message
Interpreting the Message
- Comprehending the message
- Feeling the message
Assessing and Responding
to the Message
- Check for understanding, meaning and
feeling
- The inevitable miscommunications
Listening Breakdowns
- Prevention strategies
- Intervention strategies
Application to the Workplace
- Great questions
- One Good Idea...
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| learning
assessment |
One month after the training,
all participants will complete a follow-on, web-based questionnaire
to gauge learning and application to the workplace. |
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| Contact
us for more information about The
Art of Active Listening |
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